Monday, October 25, 2021

PC Reliance receipt printing issue on Windows 10


PC Reliance is a piece of software produced by SirsiDynix and is used for off-line circulation when performing an ILS upgrade or if the ILS is going to be down for a prolonged period of time.  Horizon based libraries have been using this for at least 10 years and the last update for the software was in October 2008.  Under Windows 7, it did not require any changing of the driver default settings.  However if you are running Windows 10 you will have to reconfigure the driver software in this case an Epson TM-T88V.

Going with the default install setting on the Epson TM-T88V, the receipt printer works fine for all applications.  Vend, Horizon ILS Client, notepad, etc.  as shown below.

When you open PC Reliance you don't have many options to configure below is a look at the GUI; and a item put in for checkout so we can do a test print.

However when you try and use PC Reliance you get this when you print the reciept.

The fix is to change the setting on your receipt printer.  Go to your printer right click and select printer properties

Then select Preferences.

Then Select Advanced

By Default, the settings are as follows

You need to change them to the following:

TrueType Font: Substitute with Device Font (Not required to change)

Print Optimizations: Disable

Once that is saved and enabled, your receipt will now print properly.

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