To contact meraki support you need your customer number which is located at the bottom of your sign in on the top right of the meraki administration site as shown below.
|Meraki Administration Console|
After calling support and jumping through the hoops (turning on/off again, etc) they sent out a new switch. After receiving the switch I put it in placed and replaced it using documentation from https://documentation.meraki.com/MS/Stacking/Switch_Stacks
Replacing a Stack MemberThe following steps will clone the original stack member and remove it from the stack:
- Power off the stack member to be replaced.
- Claim the new/replacement switch in the inventory. Navigate to Organization > Inventory
- Enter the serial number of the new switch. If replacing multiple members, list all serials
- Click the Claim button
|Claim the replacement Meraki device|
Once claimed our licence gave an error message, as we were Overprovisioned on our licencing, which is ok so long as you don't leave it to long. I connected the device via port 1 on one of the other switches which allowed the switch to connect to the Meraki Cloud.
I then cloned the switch using the stack clone and replace member
|Cloning The Dead Switch|
I came back at 11:30 pm that night plugged in the stack cables and turned the switch on and it went into the stack with no problem. I removed the old dead switch from the meraki cloud which fixed the licensing notice we were getting. I then added 2 new laggs to the x240 switches for the 10GIG link for the Hyper-V iscsi storage. So now they are LACP lagged into stacked switches for additional failover protection; just now on 10Gig instead of 1Gig.