Friday, May 25, 2018

Windows Printer Driver Causes Lexmark Firmware Error 900

I had an interesting issue with a AD Deployed printer causing a firmware crash in our Lexmark MX1145 printer.

Our Lexmark MX1145 MFP has been setup on our Server 2012R2 Server using Printer Driver version 1.2.0.0 though our ethernet network. This appears to be an issue with a gif file embedded in the email.


The Setup:


Windows Server 2012R2 Active Directory deployed printer using driver version 1.2.0.0, to a Windows 10 Pro Client using chrome and gmail.


What Causes it:


The client prints a page in printer layout format in chrome (gmail) and when the job is sent to the printer causes a firmware error 900. I believe it is an issue with the Gif file embedded in the email as viewing source and printing did not cause a crash, neither did saving the file to a PDF. It also crashes on other emails that we have from the same place, not just this one off email.






When you go to print the printer immediately crashes.



Resolution:


Update to the Universal Printer Driver Version 2XL (2.11.0.0). The troublesome emails didn't crash the printer anymore.

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