Thursday, February 18, 2021

Acrobat Update Breaks Office Save As PDF Button


Acrobat update 17.011.30175 breaks the com add-in for office 2016.  Doing a fresh install of acrobat 2017 without the update the com add-in works as you would expect but upon installation of the update you get the error shown below.

You can view the full video here.  https://youtu.be/WIP6EQsKsQo

while I don't have a fix for this you can mitigate any issues by users by disabling the add-in in your office applications by going File -> Options -> Add-ins -> select manage COM Add-ins and press go


Then uncheck the offending add-in which is Acrobat PDFMaker Office COM add-in and hit ok


This will remove the Save as PDF option from the file menu, though it doesn't fix the issue users will not encounter the error because the menu option is not available.

Adobe Acrobat 

https://docs.microsoft.com/en-us/office/troubleshoot/third-party-add-ins/incompatibilities-between-office-and-adobe

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

https://community.adobe.com/t5/acrobat/unable-to-find-quot-adobe-pdf-quot-resource-files/td-p/8749598

Remove Acrobat Plugin

https://support.microsoft.com/en-us/office/add-or-remove-add-ins-in-excel-0af570c4-5cf3-4fa9-9b88-403625a0b460

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